WARRANTY POLICY

Introduction:

At Turtleback Trailers, we’re dedicated to producing top-tier trailers. Our passion for quality, combined with our attention to detail, ensures a product we stand firmly behind. This comprehensive warranty reflects our commitment to your satisfaction.

1. Standard Warranty Period:

Every Turtleback Trailer comes with a 3-year limited warranty from the date of purchase, safeguarding you against manufacturing defects under typical use and service.

2. Extended Warranty:

We offer an opportunity to extend the warranty for an additional year, available for purchase within 30 days of your trailer delivery.

3. What’s Covered:

Under this warranty, we cover:

Structural integrity of the trailer, including the frame and body.
Factory-installed electrical components.
Water systems: Tanks, pumps, and related components.
Kitchen components: Sinks, stoves, and related installations.

4. Exclusions:

The following are not covered:

Routine wear and tear.
Damage from misuse, neglect, unauthorized repairs, or modifications.
Damage from external factors such as accidents, road hazards, or natural disasters.
Consumable items like batteries, tires, or light bulbs.
Cosmetic damage that doesn’t affect the trailer’s functionality.
Any third-party add-ons or modifications post-purchase.

5. Warranty Activation:

To activate your warranty:

Register your trailer on our website within 30 days of purchase.
Keep a copy of your receipt and note your serial number.

6. Claim Process:

Should you need to make a warranty claim:

Document the issue with clear photos or videos.
Contact our dedicated warranty team via email at sales@turtlebacktrailers.com or by phone at (855) 732-2383.
Provide proof of purchase, the trailer’s serial number, and the documented issue.
Our team will review and provide further instructions.

7. Warranty Solutions:

Turtleback Trailers reserves the right to either:

Repair the defective part at our facility in Gallatin, Tennessee.
Ship a replacement part for self-installation or installation at a local service partner.

8. Transportation:

Any costs associated with transporting the trailer to and from our facility for repairs will be the responsibility of the owner.

9. Transferability:

This warranty is strictly non-transferable and applies to the original purchaser only.

10. Governing Law:

All warranty claims and disputes will be governed by the laws of Tennessee.

11. Maintenance:

To uphold the warranty terms:

Adhere to all recommended maintenance schedules.
Only use approved parts for any necessary replacements.
Avoid modifications or alterations without prior approval.

12. Severability:

If any provision of this warranty is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced.

Conclusion:

Turtleback Trailers’ commitment to excellence is unwavering. We encourage our customers to reach out with any concerns or queries about their trailer’s performance. Our mission is to ensure that every adventure you embark upon with our trailer is nothing short of exceptional.